Refund policy

Returns are accepted within 14 days of delivery for general jewelry and within 7 days of delivery for fine jewelry. The applicable return fee listed below will be deducted from the customer’s refund.

General Domestic Returns

  • Returns accepted within 14 days (general) and 7 days (fine jewelry) of delivery. Fees apply based on item value

    • Under $300 — Complimentary

    • $300 to $1,000 — $20 

    • $1,000 to $2500 — $40

    • Above $2500 - 5% fee

  • For orders with more than 4 pieces, up to 4 may be returned for refund. Additional returns will be issued as store credit.


Fine Jewelry Returns

  • Our fine jewelry pieces are crafted in very limited runs, often one-of-a-kind.
  • Returns are accepted within 7 days of delivery. Fees apply based on item value:

    • Under $1,000 — $40
    • $1,000 to $1,500 — $75
    • Above $1,500 — 5% fee

  • For orders with more than 1 fine jewelry piece, 1 item may be returned for refund. Additional returns will be issued as store credit.

Other Return Information:

    • Returns must be scanned at a USPS counter within 7 days of label issuance.
    • Orders containing fine jewelry are subject to the Fine Jewelry return policy.
    • Returned items must include all original components, including earring backs, detachable elements, charms, chains, and accessories.
    • Returns are not considered accepted until they have been received and inspected by Adorn Pili.
    • Refunds are issued within 3–5 business days after inspection.
    • Custom, sample, and altered items are final sale. Items sold as sets must be returned together.
    • Express and Priority shipping charges are non-refundable.
    • Undeliverable or returned-to-sender orders incur a $20 handling fee.
    • We reserve the right to limit excessive returns or issue store credit for multiple orders placed within a short period.

    To start your return, please contact us at support@adornpili.com. We respond within 24 business hours, Monday through Friday.

    International Orders:

    • We do not accept returns, exchanges, or resizing requests for international orders
    • Please ensure your shipping address is correct as we are not responsible for any lost packages once delivery tracking has confirmed delivery

    My package arrived damaged, tampered with, or with an item missing. What should I do?

    Please inspect your order promptly upon delivery. Any missing items, missing components, incorrect items, damaged packaging, or signs of tampering must be reported to support@adornpili.com within 24 hours of the carrier’s recorded delivery time.

    Please include:

    • Your order number
    • A description of the issue
    • Photographs of all items, packaging, pouches, boxes, and other contents received

    Please retain the original shipping packaging and all contents while we review your claim. We may also request additional photographs or information to assist with our investigation.

    Claims submitted after 24 hours or without the original packaging and supporting photographs may not be eligible for replacement or reimbursement. Submitting a claim does not automatically guarantee a replacement or refund; each claim will be reviewed based on the available information and carrier records.

    Warranty

    • We offer a 1 Year Warranty for all our pieces, terms and conditions apply; please refer to our full warranty terms for details here